Payment Policy

Payment policy

All payments made by you against the purchase / services on the platform will be compulsory in Bangladeshi taka acceptable to the People's Republic of Bangladesh. The platform does not facilitate respectful transactions with any other form of currency in respect of purchases made on the platform.

Before shipping / delivering your delivery, the seller may ask you to provide supporting documents (not limited to government-issued ID and proof of address) to establish ownership of the payment you used for your purchase. This has been done in the interest of providing our users with a secure online shopping environment.

Are there any hidden charges (octroi or sales tax) when I buy at Prejen?

There is no hidden charge when you buy at Prejen. The prices listed for all items are final and all-inclusive. The price you see on the product page is what you pay for. Delivery charges may be extra depending on the sales policy.

How do I pay for a purchase at Prejen?

Prejen provides you with multiple payment methods when purchasing a product from the platform. Regardless of your online payment method, you can be sure that Prejen's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You can use internet banking, gift cards, cash-on-delivery and wallet to make your purchases. Prejen accepts payments using Visa, MasterCard, and American Express credit / debit cards. Besides, mobile banking also accepts money through cash, bkash, rocket etc.

Are there any hidden charges (octroi or sales tax) when I buy at Prejen?

There is no hidden charge when you buy at Prejen. The prices listed for all items are final and all-inclusive. The price you see on the product page is what you pay for. Delivery charges may be extra depending on the sales policy.

What is delivery cash?

If you do not feel comfortable paying online at prejen.com, you can opt for Cash On Delivery (C-O-D) instead. With C-O-D you can pay cash online at the time of actual delivery of the product at your doorstep without the need for any advance payment. Maximum order value for Cash on Delivery (C-O-D) delivery is Tk. 50,000. This is strictly a cash-payment method. Cannot be used for gift card or store credit C-O-D orders. Foreign currency cannot be used to make C-O-D payments. Only Bangladeshi money has been accepted.

How do I pay using a credit / debit card?

Prejen accepts payments using Visa, MasterCard, and American Express, credit / debit cards. Besides, mobile banking accepts money through cash, bkash, rocket etc.

Credit card

We accept payments using Visa, MasterCard and American Express credit cards. Payment using your credit card at checkout requires your card number, expiration date, three-digit CVV number (found on the back of your card). After entering this detail, you will be redirected to the bank page to enter the 3D secure password online.

Debit card

We accept payments using Visa, MasterCard and debit cards. Payment using your debit card at checkout will require your card number, expiration date (allied for cards), three-digit CVV number (aligned for MasterCard). You will then be redirected to your bank's secure page to enter your online password (issued by your bank) to complete the payment.

Is it safe to use my credit / debit card at Prejen?

Your online transaction at Prejen is protected with the highest level of transaction protection currently available on the Internet. Prejen uses the SSL Commrz Gateway to protect your card information. SSL Commrz uses advanced technology to securely send payments to related banks for processing. Prejen processes all credit card and debit card payments using the SSL Commrz Gateway through a secure and reliable payment gateway operated by Bangladesh Bank. Banks now use 3D secure password services for online transactions, providing an additional level of security through identity verification.

What steps does Prejen take to prevent card fraud?

Prejen realizes the importance of the ability to detect and solve fraud. We and our online payment partner SSL Commrz flag uninterrupted transactions for suspicious activity and potential fraudulent transactions for our team's manual verification.

In rare cases, when our team is unable to explicitly deny the possibility of fraud, the transaction is frozen and the customer is requested to provide national identity documents. ID documents help us confirm that the real cards were made by the actual cardholder. We apologize for any inconvenience this may cause customers and request that they be carried with us in the greater interest of ensuring a safe and secure environment for online transactions.  

Thanks and Welcome to Prejen online brand mall.